Safety online
Bank fraud has become increasingly sophisticated, from online attacks to fake calls and messages that try to steal your data.
Find out how to recognize them and what measures you can take to protect your personal and financial information.
Quick help
Our recommendations
Be cautious when receiving calls or emails and always carefully check the phone numbers and addresses from which you are contacted. Do not provide sensitive information such as bank card details or access credentials for banking applications (username, password, unique authentication codes, etc.). BT Capital Partners and companies in the Banca Transilvania Financial Group never request the card number or CVV/CVC code.
Access only the official pages of companies and intermediaries authorized by the Financial Supervisory Authority, to avoid fake websites. Be careful of deceptive campaigns that appear to be from the Transilvania Bank Financial Group or from authorized intermediaries. They promise large profits but aim to obtain your personal or financial data.
Be careful with unauthorized phone calls/emails from people claiming to be representatives of the mentioned companies and promoting investments, asking for personal information or requesting the installation of remote control applications, through which they manage to access accounts and transactions.
If a quick gain is promised through an investment, it is definitely a fraud. Critically analyze the message and be very careful about which investment platforms you use.
Avoid accessing links received from unknown sources (by email, SMS, through social media, WhatsApp, Signal, Telegram, etc.) and do not fill in your personal or banking details on these links. If you have suspicions about an offer, avoid accessing the respective materials and check the existence of the promotion or offer on an official communication channel of the company.
What are the types of fraud?
Vishing Phishing
Phone calls, where scammers claim to be from the bank and ask for confidential information.
Malware
Malicious programs installed on your devices that steal banking information.
Remote control applications
Criminals demand the installation of remote control applications, such as Anydesk or BIZ Daemon, to access the victim's devices and take control of bank accounts.
Calls & fake SMS
Offenders use false numbers or SMSs that appear to be from the bank (similar or identical number) to request personal data. Offenders may call on behalf of the Bucharest Stock Exchange regarding held shares, dividends to be collected, recommending accessing dangerous links in order to collect dividends.
Phishing
Offenders send emails that appear real and request personal information. Usually, these messages include links to fake websites. (e.g. Not Secure | bankabt.com, capital2#partners.com etc).
Crypto Scam and Social Networks
You are promised a quick profit from cryptocurrencies and asked to install an app to withdraw the profit? It may be a scam! Criminals use social networks (Facebook, LinkedIn, Instagram, TikTok etc.) to collect data and promote profitable investments, with high returns in stocks (false advertisements).
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Bank fraud is a real risk. Be informed, take preventive measures, and report any suspicious activity. Be vigilant and protect your personal and financial data! We invite you to watch the following materials about online safety.
Report a fraud
If you believe you have been the victim of a recent fraud related to the safety of your money or data, you can call us at:
0264 430 564