A “claim” is a written request, complaint or notice informing BT Capital Partners about certain actions likely to affect the claimant’s rights or interests, which is filed at BT Capital Partners headquarters or secondary offices (as the case may be) by courier, e-mail or online, and through which the claimant or its proxy – acting exclusively on the claimant’s behalf and without any personal commercial interest – expresses dissatisfaction with the investment service and activity carried out under Law no. 126/2018 or with the information provided by BT Capital Partners in response to the requests for information submitted by the claimant.
“Claimant” means any individual or legal entity, client/investor of BT Capital Partners, who files a claim with BT Capital Partners regarding the investment service and activity carried out under Law no. 126/2018.
Claims must contain the following data:
- full name;
- National Identification Number (NIN);
- claimant’s contact details (address, telephone number, e-mail);
- signature.
- full name;
- contact details (address, telephone number, e-mail);
- capacity and interest in the matter;
- signature.
- Iulia Voica (e-mail: iulia.voica@btcapitalpartners.ro , tel.: 0264.430.564)
- will confirm the receipt and registration of the claim;
- will inform the claimant about the resolution date;
- will inform the claimant about the claim management procedure.